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Legal Aid: Making Justice Real by Using Legal Strategies to Increase Access to Justice and to End Poverty

In 1932 a group of lawyers formed the Legal Aid Society. They undertook ambitious goals: first, to “provide legal aid to indigent persons” and, second, “to encourage measures by which the law may better protect and serve their needs.” Over the years, Legal Aid has pursued this mission with vigor. Hundreds of thousands of the District residents living in poverty have obtained assistance from Legal Aid lawyers to resolve their disputes.

Our clients are in crisis. More than 110,000 - nearly one in five - District residents live below the federal poverty line. As a result of rapid changes in the District’s housing and development patterns, life has become more difficult for these individuals and families. The cost of living in the District has increased, and the shortage of affordable housing is acute. The neighborhoods in which poor and moderate income families can live have shrunk, economic integration has declined, and the concentration of poverty has increased.

The pressures of poverty, the rapid increase in housing costs and changes in government safety net programs bring persons in poverty in increasing contact with the legal system. Unfortunately, however, anti-poverty lawyers are scarce and 90% of poor persons in the District who need a lawyer don’t get one.

Lawyers make a dramatic difference in the outcome of cases. The ability to access a lawyer can:

  • prevent an elderly couple from losing their home;
  • ensure that a family with children is not evicted because they complained of dangerous health conditions in rental housing;
  • ensure that a disabled veteran obtains medical benefits after having been terminated from the program in error;
  • assist a woman fleeing violence with her children to secure a safe place to live.

Legal Aid is the law firm for clients who cannot afford a lawyer. Our staff and volunteers work each day in making the justice system work. Each year, with the support of the legal community, we extend our reach further and work harder to make justice meaningful for everyone.

With a staff of approximately forty-five, more than thirty-five of whom are lawyers, Legal Aid provides advice, brief assistance, representation, social work services and referrals to thousands of clients each year. In addition to direct client services, Legal Aid staff advocate for systemic change on matters that grow directly out of our individual cases. While the demand far outstrips our capacity, we attempt to take those cases in which an attorney can make the most difference. Our core priorities include:

Keeping People Housed: Hundreds of tenants each year avoid eviction or have serious housing conditions corrected as a result of Legal Aid's work. Our housing lawyers defend against improper evictions in court, assist public housing tenants to preserve their subsidies, fight illegal rent increases and work to ensure that tenants are not improperly displaced by development.

Making Justice Real: Fighting for Decent Housing

A single mother living with a disability came to Legal Aid for help in getting her housing voucher back. She had been homeless for several months, living in a women’s shelter without her teenage daughter. During that time she tried repeatedly and unsuccessfully to navigate the bureaucracy of the housing authority, hitting one brick wall after another: the agency refused to reinstate her voucher and, simultaneously, refused to hold a hearing about whether she should be terminated from the program. Meanwhile, her time limit at the shelter was approaching and she continued to live separately from her daughter, seeing her only for visits.

Legal Aid took the case to federal court, filing for a temporary restraining order and preliminary injunction to reinstate her to the housing program. The Court granted her request and ordered the authority to provide her with a housing voucher the following day. The Court admonished the housing authority for its treatment of our client, finding in a later ruling that “the homeless should not be forced to sue DCHA to obtain a hearing that is mandated” by federal law.

Our client quickly used her voucher to locate a home for herself and her daughter. They are united as a result of Legal Aid’s efforts.


Securing Access to Health Care and Public Benefits: The District “safety net,” while tattered, is the last and only hope for many of the District’s poorest residents. Whether a small cash payment, medical care, or Food Stamps, participation may mean the difference between housing and homelessness, medical care and neglect, or food and hunger. Legal Aid assists clients who have been wrongfully denied enrollment, improperly terminated, or unjustly denied services. Through direct representation in administrative litigation, training of clients to advocate on their own behalf, and advocacy with agency officials to achieve reform, Legal Aid works to ensure that necessary benefits and services are available to all who qualify.

Making Justice Real: Fighting for Basic Health Care

An 84-year-old woman came to Legal Aid seeking help to obtain anti-nausea medication which was denied by her Medicare prescription drug plan. She has uterine cancer and was forced to endure three cycles of chemotherapy without the medication due to a bureaucratic error. After the third course, she sought our help.

Her prescription drug coverage under Medicaid was terminated on December 31, 2005 -- a requirement under the new federal Medicare law -- she was automatically assigned a new Medicare prescription drug plan. The plan denied coverage for the drug. The client never received written notice of these denials. She could not afford the drug on her own and her caseworker, pharmacist and physician tried without success to get the drug covered.

Legal Aid intervened and ensured that she received her medications in time for her fourth chemotherapy treatment. Her ongoing chemotherapy treatments will be significantly easier to endure because of the assistance she received at Legal Aid. As she told us, once Legal Aid got involved, “something finally got done” to solve her problems.


Securing Safety from Domestic Violence and Finding Family Stability: Poverty has a profound effect on families. Not surprisingly, most cases handled by Legal Aid touch on the lives of children in some way, either because they directly involve issues of family violence, custody or child support, or because they address conditions in a child’s home or income for a child’s family. Legal Aid gives priority to those issues most severely burdening poor families. Domestic violence, child custody and visitation, and child support make up the core of our family law practice.

Making Justice Real: Protecting From Family Violence

Legal Aid was contacted by a mental health crisis unit. They had, in their care, a woman who was deaf and had been referred to them after she had made a call to the police seeking protection from domestic violence. She was not, her doctors concluded, mentally ill. Legal Aid intervened and assisted her to secure an order of protection and to return to her home.

Legal Aid’s client is an immigrant. After having been punched by her partner, she called the police. As a result of her deafness, the police could not communicate with her and did not request an interpreter, but spoke to her abuser and to her parents. Her parents sided with her partner in the dispute and went along with her being taken to the crisis center. She remained there until Legal Aid became involved, despite not requiring treatment, because she had no place else to go.

Legal Aid’s lawyers represented her in the Superior Court. The abuser was ordered from the home they shared, to stay away from her school and to have no contact with her for a year.

At the conclusion of her case, she wrote the attorney who assisted her: “Thank you so much for helping me out - I cannot seem to thank you enough! For helping me to get back to my life.”

Protecting Limited Income and Assets:  For those living in poverty or just barely keeping themselves above the poverty line, consumer debt collection and foreclosure actions can be financially devastating.  Improper collection cases can lead to the loss of already scarce income and limited savings, resulting in the inability to pay rent, utilities, medical expenses and grocery bills.   Foreclosure actions can lead to the loss of housing and the stability that comes along with it, particularly in cases where large families would be displaced by a single foreclosure.  Our consumer lawyers provide low income residents with the legal advocacy necessary to help keep them in their homes whenever possible and to protect against improper and abusive debt collection activities.       

Making Justice Real: Defending Consumer Rights

A District of Columbia resident was shocked when her employer started taking $300 out of her paycheck every two weeks to pay a $3,000 court judgment she never knew existed.  She immediately went to the court clerk’s office to investigate, where she learned for the first time that seven years earlier, a debt collector had sued her on an alleged unpaid credit card debt and received a default judgment when she did not appear in court.  The debt collector was now garnishing her wages to collect on the amount of the judgment.

She had never heard of the lawsuit.  She had not been served, and the person described in the plaintiff’s affidavit of service did not match her description or that of anyone who would have been able to accept service on her behalf.  She never received any notice of a court date or entry of the judgment.  Perhaps most unsettling was that she did not recognize the underlying credit card debt – the debt was not hers.She asked the court to vacate the judgment and stop the garnishment, but the request was denied.  Legal Aid asked the court to reconsider, but this request was also denied.  While this was ongoing, she continued to watch money being taken out of her paycheck – money that she normally relied on to pay for her housing, food, and other necessary expenses.Not giving up, Legal Aid requested yet an additional level of review and ultimately prevailed, this time with the judge issuing an order vacating the underlying judgment and remanding the case for a new trial.  According to the judge’s order, the plaintiff debt collector had failed to provide sufficient proof of the underlying debt when it offered no documentation other than a self-serving affidavit of one of its own employees stating that she owed the collection company the amount of money stated in the complaint.  Therefore, the judgment that the court had previously entered against her -- and that formed the basis of the wage garnishment -- was invalid.

Her case was resolved prior to trial, when the plaintiff refunded the full amount garnished from her pay and dismissed all claims against her with prejudice.  She now receives her full paycheck every two weeks, and the debt collector is prohibited from bringing a new action against her based on the same debt. 


In addition to direct representation in the trial courts and administrative tribunals, there is a vital need for specialized legal services focusing on appellate litigation. A precedent-setting appellate decision not only assists legal services lawyers in representing their clients but also guides trial courts in adjudicating the rights of litigants in poverty who remain unrepresented. In a typical year, Legal Aid’s Appellate Advocacy Project handled more than 20 matters as counsel for a party or as amicus curiae. The Project won important victories from the D.C. Court of Appeals that, among other things

  • Clarified the Fair Housing Act rights of tenants with mental disabilities to seek accommodations from their landlord so that they can that can avoid eviction for lease violations;
  • Ruled that an abuser cannot invoke his property interest in a joint residence to resist entry of a civil protection order that requires him to relocate a safe distance away from his victim; and
  • Held that tenants cannot be evicted under the local “drug haven” law based on an isolated incident of drug activity involving a guest.

Legal Aid also engages in important policy advocacy. By working with government agencies to change regulation, pursuing budget recommendations or legislative imitative, Legal Aid staff addresses broad problems that impact significant segments of our client community. Recent initiatives include efforts to improve how much child support families on TANF receive, increases in the TANF payment, language access in the health care safety net, and many others.